They have you and they know they have you-if you go, they’ll just find someone else to sell those products.”Ĭonsumer spending on Amazon between May and July was up 60% from the same time frame last year, according to the financial data firm Facteus. “Right, I’m just going to kill my whole business. In the Facebook group she runs, Anderson says some sellers worry that the raft of problems will lower their internal scores on Amazon so much that the company will kick them off the site.īut where else can they go? “What are we going to do, protest and not sell on Amazon?” Anderson asks. The company sends customers the wrong items, then allows them to leave negative feedback on her seller page despite the error being Amazon’s, says Anderson, who is 63 and lives in Jackson Hole, Wyoming. Some sellers saw their sales evaporate others paid USPS or other services to ship orders to customers, while still paying Amazon’s monthly fees.Įven after Amazon lifted that order, boxes of goods that Anderson ships to a warehouse still sit on loading docks for weeks, she says, and when Amazon unpacks them, it miscounts the items, an error that takes Anderson days to remedy.
Anderson could still send some colors of knitting bags to Amazon warehouses, but not others she could send one size of knitting needles, but not another. In mid-March, for example, Amazon notified sellers that during the pandemic, its warehouses would accept only household staples, medical supplies and “other high-demand products,“ but it failed to explain how it determined what it would accept. Anderson’s seller experience has worsened during the pandemic as Amazon exercised the power of what she calls “dictatorship” over the vast internal marketplace it alone controls. But they pay, too: Amazon charges Anderson a $39.99 monthly fee to post her knitting and craft supplies on its site, and it takes a cut of about 30 percent on each item she sells. Anderson is among the many merchants who sell goods on Amazon - and who together account for more than half of sales on the site. Charlene Anderson, and sellers like her, are one reason why he’ll be there.
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